Privacy Policy

1. Introduction

Welcome to FlowTraceOra ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://flowtraceora.com and use our services.

By accessing or using our website, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter or updates
• Register for an account
• Participate in surveys or promotions
• Contact us directly via email or phone

This information may include: full name, email address, phone number, postal address, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Date and time of visits
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect information about usage patterns. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings, though disabling cookies may limit website functionality.

3. How We Use Your Information

We use the collected information for various purposes including:

• Providing and maintaining our services
• Processing and responding to your inquiries
• Sending newsletters, marketing communications, and updates (with your consent)
• Improving our website functionality and user experience
• Analyzing usage patterns and trends
• Detecting and preventing fraud or security issues
• Complying with legal obligations
• Administering promotions, surveys, or other site features

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is in our legitimate interests and does not override your rights

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, email delivery, customer service)
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition
• Legal Requirements: When required by law or to protect our rights, property, or safety
• With Your Consent: When you have given explicit permission

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Third-Party Analytics and Advertising

We use third-party services for analytics and advertising:

• Google Analytics: To analyze website traffic and usage patterns
• Facebook Pixel: For advertising and analytics purposes

These services may use cookies and similar technologies. You can opt-out through your browser settings or the respective platform's opt-out mechanisms.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise these rights, please contact us at the details provided below.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

FlowTraceOra
343 Butler Station East Petestad
ME6 5PD, United Kingdom
Phone: +445997618300
Email: [email protected]

Company Registration Number: 46690926