Refund Policy

1. Overview

At FlowTraceOra, we are committed to providing high-quality fitness and wellness information and services. This Refund Policy outlines the circumstances under which refunds may be issued for any paid products or services offered through our website.

By making a purchase through our website, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Free Content and Services

The majority of content available on our website, including blog articles, general fitness advice, and informational resources, is provided free of charge. As these services are offered at no cost, they are not eligible for refunds.

3. Digital Products and Programs

3.1 Refund Eligibility Period

For any paid digital products, training programs, or online courses purchased through our website, you may request a refund within 14 days of purchase if:

• The product or service does not match the description provided
• You experience technical issues that prevent access to the content and we are unable to resolve them
• The content is significantly defective or incomplete

3.2 Non-Refundable Circumstances

Refunds will NOT be granted in the following situations:

• Change of mind after accessing or downloading the digital content
• Failure to read the product description before purchase
• Lack of personal motivation or commitment to complete the program
• Dissatisfaction with results due to non-compliance with the program
• After the 14-day refund eligibility period has expired
• If more than 30% of the content has been accessed or downloaded

4. Consultation and Coaching Services

4.1 Personal Training or Coaching Sessions

For one-on-one coaching, personal training, or consultation services:

• Cancellations made at least 48 hours before the scheduled session are eligible for a full refund or rescheduling
• Cancellations made less than 48 hours before the session will forfeit the session fee
• No-shows without prior notice are not eligible for refunds
• Unused sessions may be refunded on a pro-rata basis within 30 days of purchase, minus any sessions already completed

4.2 Package Deals

For multi-session packages or bundled services:

• Refunds are calculated based on the number of unused sessions at the standard individual session rate
• Any promotional discounts applied to the package will be deducted from the refund amount
• Partial refunds must be requested within 30 days of the original purchase date

5. Subscription Services

If we offer subscription-based services:

• Monthly subscriptions can be cancelled at any time, with no further charges after the current billing period
• Partial month refunds are not provided
• Annual subscriptions may be refunded on a pro-rata basis if cancelled within 30 days of purchase
• After 30 days, annual subscriptions are non-refundable but can be cancelled to prevent future billing

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us within the applicable refund period
2. Provide your order number and purchase details
3. Clearly state the reason for your refund request
4. Include any relevant documentation or screenshots (for technical issues)

Contact Information:
Email: [email protected]
Phone: +445997618300
Address: 343 Butler Station East Petestad, ME6 5PD, United Kingdom

7. Refund Processing

7.1 Review Period

Once we receive your refund request, we will review it within 5-7 business days. We may contact you for additional information if necessary.

7.2 Approval and Payment

If your refund is approved:

• You will receive confirmation via email
• The refund will be processed to your original payment method
• Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider
• Access to digital products or services will be revoked upon refund approval

7.3 Denied Refunds

If your refund request is denied, we will provide a detailed explanation of the reason. You may appeal the decision by providing additional information or documentation.

8. Technical Issues

If you experience technical difficulties accessing purchased content or services:

• Contact our support team immediately
• We will work diligently to resolve the issue within 48 hours
• If the issue cannot be resolved, you will be eligible for a full refund
• Refunds for technical issues require documentation of the problem

9. Promotional Offers and Discounts

For products or services purchased at promotional or discounted prices:

• Refunds will be calculated based on the actual amount paid
• Promotional discounts cannot be redeemed separately if a refund is issued
• Special terms may apply to limited-time offers, which will be clearly stated at the time of purchase

10. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks can result in:

• Additional processing fees
• Suspension of your account
• Removal of access to all purchased content and services

We are committed to resolving any disputes fairly and promptly through direct communication.

11. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. In cases of serious illness, injury, or other emergencies, we may make exceptions to this policy on a case-by-case basis. Please contact us to discuss your situation.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

For purchases made before policy changes, the policy in effect at the time of purchase will apply.

13. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. If you are located in the European Union or United Kingdom, you have additional rights under consumer protection legislation that may supersede certain provisions of this policy.

14. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us:

FlowTraceOra
343 Butler Station East Petestad
ME6 5PD, United Kingdom
Phone: +445997618300
Email: [email protected]
Company Registration Number: 46690926